All Products ordered from the Website and successfully delivered to the User by Protrition may be returned to Protrition in accordance with the terms contained in the respective policy.

Non Returnable/Non Refundable

Any orders delivered to customer is not returnable and not refundable.

Returns/Exchange will be only entertained in case of:

Wrong Product Delivered
Incorrect size/flavour/variant
Damaged/Tampered when delivered.
Return/Exchange should be initiated within 2-3 days of order delivery.

Orders which are shipped and/or refused to accept at the time of delivery are eligible only for reorder, not refund. However if in any case the order is refunded, the freight cost/charges will be deductible from the order value mentioned on the invoice.

If you have received the damaged/opened sealed/ wrong item/ less Quantity. Please make an unboxing video recording of the package with a visible AWB number mentioned on the shipping label of the outer package and share it with care@Protrition.in or share it on whatsapp.+91-9717709229.. and Return the item in the same condition you received it and within the next 24 to 72 hours from the day on which you received the item.

Please note that "an unboxing video" is requested when the wrong product in a correct size outer package is delivered and "a product delivery video" is requested when in an incorrect size of outer package is claimed to have been delivered or received by the consumer.
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All Products ordered by the User shall be eligible to be replaced in accordance with the Protrition’s replacement policy as indicated herein above, if the Product delivered is damaged, soiled or is different from the Product specifications mentioned on the Website.

In case of Size Exchange, the differential amount, if any, shall be forfeited. This will apply irrespective of any increase or decrease in the price of the product being exchanged.

Refund, if any, shall be made within 15 working days of the receipt of the returned product by Protrition, at the same issuing bank through which the Product was purchased. For payments made through electronic means like debit card, credit card, net banking, wallet etc. refund shall be made using the same payment mode.

All refunds shall be made in Indian Rupees only.

The User acknowledges that the Website will not be liable for any damages, interests or claims etc. resulting from non-processing an order or any delay in processing an order which is beyond control of the Website.

All Users and Sellers shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 and the rules made there under, Customs Act, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under and all other laws as may be applicable.

CANCELLATION:

To provide a safe and secure shopping experience, we regularly monitor transactions for fraudulent activity. In the event of detecting any suspicious activity, Protrition reserves the absolute right to cancel all past, pending and future orders without any liability. Protrition also reserves the right to refuse or cancel orders in scenarios like inaccuracies in pricing of product on Website and stock unavailability. We may also require additional verifications or information before accepting any order. We may contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your card has been charged, the said amount will be reversed to your account. Any promotional voucher used for the cancelled orders may not be refunded. Further, in case of suspicious transactions, Protrition reserves the right to inform law enforcement officials and provide them with all transaction details that may be requested for investigation of any illegal activity.

The User may be considered fraudulent if inter alia any of the following scenarios are met:

Users doesn't reply to the payment verification mail sent by Protrition .

Users fails to produce adequate documents during the payment details verification

Misuse of another User’s phone/email

User’s uses invalid email and phone no.

Overuse of a voucher code

Use of a special voucher not tagged to the email ID used.

Users returns the wrong product

Users refuses to pay for an order

Users is involved in the snatch and run for any order

The User may be considered loss to business if any of the following scenarios are met:

User with a very high return rate

Invalid/Incomplete address cases

Repeated request for monetary compensation for petty issues

Account for the Users falling in fraudulent or loss to business category may be blocked. Any credits earned through loyalty or referral program will be forfeited in such case.

Protrition may cancel any orders that classify as 'Bulk Order' under certain criteria at any stage of the product delivery. An order can be classified as 'Bulk Order' if it meets with the below mentioned criteria, and any additional criteria as defined by Protrition :

Products ordered are not for self-consumption but for commercial resale

Multiple orders placed for same product at the same address, depending on the product category

Bulk quantity of the same product ordered

Invalid address given in order details

Any malpractice used to place the order

Any promotional voucher used for placing the 'Bulk Order' may not be refunded

If a User raises a complaint for partial item/partial order:

The Users is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained.

An Email will be sent seeking/providing following information:

Short description of the case (A few questions will be asked to help us understand the scenario).

The snapshots of the packet and other box (If any) (Try to cover the sides which look tampered/damaged as per the Users)

The refund for prepaid orders will be done after investigation

The Users may not be liable for a refund if he/she falls in any of the scenarios stated below:

Users fails to provide adequate information about the case

Users fails to provide snapshots of the packet and box (if any)

If an opened delivery was received, pilferage claims must be made the same day

Users must not dispose the packaging for 3-4 days post-delivery. We might need to pick-up your packaging for investigation at our end.